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North Carolina 811, a non-profit organization funded by our members, takes excavation information from contractors, utilities and homeowners, anyone engaged in excavation activities, and transmits this information to our members. The member utility owner or their representatives will mark the location of the underground facilities within 48 hours of your call, free of charge. The members range from utilities to universities, from municipalities to home owner  associations. Each caller is informed of the members that will be notified. The excavator needs to call directly, any utility owner or their representative that is not a member to physically mark the utility lines.
 
The Center provides a toll free number, 1-800-632-4949, that can be reached from anywhere in the continental United States.
North Carolina 811 does not mark utility lines. It does provide an easy communications link between excavator and utility owner.

Hours of Operations:
Monday - Friday 7:00am to 7:00pm open for all locate requests (excluding holidays)
Emergency call outs run from 5:01pm - 6:59am
Saturday & Sunday  - Emergency locate requests only and call outs are done all day
Note: North Carolina 811 is a 24 hours a day, 7 day a week operation. 
Someone is always available to take an emergency locate request.

 The North Carolina 811 offers a number of different services to our members and contractors. 

A brief overview of each department is provided below along with a representative that you could contact.

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Database / GIS Department

The Database / GIS Department handles all of the data for each member. This information tells the One-Call Computer which utilities to notify in any given area of North  Carolina.  The Database consists not only of County, Place and Street listings, but map grids also.  Any member requiring information or assistance should contact Lesley Brouillard, lesley@nc811.org or
Amy Ridge amy@nc811.org via email or 336-855-5760 Members are also requested to update their member information regularly by either calling the center or using the Member Update Form.

Remote Ticket Entry

Call in a lot of location requests?  Have a computer with access to the internet?  We offer free training  for those that would like to enter their location requests directly from their computer to the Centers computer. Web Ticket Entry is now available.  Upon being trained on Web Ticket Entry you will be able to log onto our special site and enter your tickets directly.  What could be easier?  For information on the benefits (and there are a lot of them), computer requirements and to have any questions answered, call  Stephanie Brown, Wendy Fisher or Amy Ambrose at (336) 855-5760, or
email  at  stephanie@nc811.org, wendy@nc811.org or amarino@nc811.org.

Membership

Is everyone being notified about excavation projects in your area except you?  Are your underground facilities cut as regularly as the sun comes up?  Then you should have information regarding membership in the North Carolina 811.  It is not expensive and can save you and your company big headaches.  Contact Christy Burgess or George Glenn at (336) 855-5760 for more information or send an email request for information to christy@nc811.org

Speakers

Trade shows, safety meetings, conferences.  George Glenn, the Executive Director of North Carolina 811, spends a lot of time spreading the word about this organization.  Marketing Representatives  George Bloodworth, Doc Asbury, Pamela Lee or
Jeff Bartley are also available to help educate any group about our services .  If you need a speaker or information to hand out,
give us a call at (336) 855-5760 or email them a request at  gbloodworth@nc811.org, dasbury@nc811.org, pamela@nc811.org or jbartley@nc811.org.

Video Tape Library

North Carolina 811 now offers to its members and users a library of VHS tapes that promote Dig Safely and Damage Prevention.  If you are interested in borrowing one of the tapes, please fill out and submit the Tape Request Form.

A Guide to Organizing Local UCC's

The North Carolina 811 has developed a step by step guide to organizing Utility Coordinating Committees by fostering Cooperation, Coordination and Communication among utility owners, excavators, contractors, municipalities and government agencies focusing on Dig Safely and Damage Prevention.