The North Carolina One-Call Center, a non-profit organization funded by our members, takes excavation information from contractors, utilities and homeowners, anyone engaged in excavation activities, and transmits this information to our members. The member utility owner or their representatives will mark the location of the underground facilities within 48 hours of your call, free of charge. The members range from utilities to universities, from municipalities to home owner associations. Each caller is informed of the members that will be notified. The excavator needs to call directly, any utility owner or their representative that is not a member to physically mark the utility lines.
The Center provides a toll free number, 1-800-632-4949, that can be reached from anywhere in the continental United States. The North Carolina One-Call Center does not mark utility lines. It does provide an easy communications link between excavator and utility owner.
Hours of Operations:
Monday - Friday 6:00am to 10:00pm open for all locate requests (excluding holidays)
Emergency call outs run from 5:00pm - 5:59am
Saturday 8:00am to 4:00pm open for all locate requests
(emergency call outs are done all day)
Sunday Emergency locate requests only and call outs are done all day
Note: The NC One-Call Center is a 24 hours a day, 7 day a week operation.
Someone is always available to take an emergency locate request.
The North Carolina One-Call Center offers a number of different services to our members and contractors.
A brief overview of each department is provided below along with a representative that you could contact.
Database Department
The Database Department handles all of the data for each member. This information tells the One-Call Computer which utilities to notify in any given area of North Carolina. The Database consists not only of County, Place and Street listings, but map grids also. Any member requiring information or assistance should contact Lesley Brady, lesley@ncocc.org or Amy Ridge amy@ncocc.org via email or 336-855-5760 Members are also requested to update their member information regularly by either calling the center or using the Member Update Form.
Remote Ticket Entry
Call in a lot of location requests? Have a computer with access to the internet? We offer free training for those that would like to enter their location requests directly from their computer to the Centers computer. Web Ticket Entry is now available. Upon being trained on Web Ticket Entry you will be able to log onto our special site and enter your tickets directly. What could be easier? For information on the benefits (and there are a lot of them), computer requirements and to have any questions answered, call Stephanie SaintSing or Wendy Fisher at (336) 855-5760, or email at stephanie@ncocc.org or wendy@ncocc.org.
Membership
Is everyone being notified about excavation projects in your area except you? Are your underground facilities cut as regularly as the sun comes up? Then you should have information regarding membership in the North Carolina One-Call Center. It is not expensive and can save you and your company big headaches. Contact Christy Burgess or George Glenn at (336) 855-5760 for more information or send an email request for information to christy@ncocc.org
Speakers
Trade shows, safety meetings, conferences. George Glenn, the Executive Director of North Carolina One-Call Center, spends a lot of time spreading the word about this organization. Marketing Representatives Ron Fairbanks, George Bloodworth, Amy Marino or Doc Asbury are also available to help educate any group about our services . If you need a speaker or information to hand out, give us a call at (336) 855-5760 or email them a request at amarino@ncocc.org, ron@ncocc.org, gbloodworth@ncocc.org or dasbury@ncocc.org.
Video Tape Library
The North Carolina One Call center now offers to its members and users a library of VHS tapes that promote Dig Safely and Damage Prevention. If you are interested in borrowing one of the tapes, please fill out and submit the Tape Request Form.
A Guide to Organizing Local UCC's
The North Carolina One Call Center has developed a step by step guide to organizing Utility Coordinating Committees by fostering Cooperation, Coordination and Communication among utility owners, excavators, contractors, municipalities and government agencies focusing on Dig Safely and Damage Prevention.